Returns Policy

Returns & Refunds

At Arden, many of our pieces are handcrafted to order. For that reason, returns are limited and clearly defined below.

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Bespoke & Made-to-Order Jewellery

All bespoke, made-to-order, engraved, resized, or customised jewellery is non-returnable and non-refundable once production has begun.

Please note this includes Create Your Own Ring purchases

This includes (but is not limited to):

• Engagement rings

• Wedding rings

• Eternity rings

• Any item made or altered to a specific request

This does not affect your statutory rights under UK consumer law.

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Non-Bespoke Items

Where an item is not bespoke and has not been worn, altered, resized, or engraved, a return request must be submitted in writing within 14 days of receiving the item.

Returns are subject to approval. Items returned without prior authorisation may be refused.

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Faulty or Incorrect Items

If your item is faulty or incorrect, you must notify us within 48 hours of receipt.

Where a fault is confirmed, we will offer a repair, replacement, or refund in accordance with UK consumer law.

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Return Address

Approved returns must be sent to:

Arden by L&S Jewellery
32–34 Greville Street
London
EC1N 8TB
United Kingdom

Returned items remain the customer’s responsibility until received by us. We strongly recommend insured and trackable delivery.

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Contact

For return requests or questions, please contact us via our website or official email before sending any item back.

Arden
Fine jewellery, made with intent.